Thank you for visiting and shopping at Ivan Jones Artist
Your first call for detailed and unique pastel artworks.
This is the packaging of a framed pastel artwork for a recent delivery to the USA. You can read more of the customer satisfaction here....
FOR MORE DETAILS ON OUR POLICIES PLEASE FOLLOW THESE LINKS:
TERMS OF SERVICE, REFUND POLICY AND PRIVACY POLICY
Following are the terms and conditions that constitute our Shipping Policy.
SHIPPING WITHIN THE UK
1. Original pastel artworks
These are shipped by courier with specialised packing and insurance included and is now FREE!!
We aim for delivery within 2 to 3 days but will contact you directly if that is not possible.
2. Limited edition giclee prints - soon to be available
INTERNATIONAL DELIVERY
1. Original pastel artworks
These are sent Courier delivery in specialised packaging with insurance cover included at a cost of £174.95 as of April 2021.
We aim for delivery in 7 working days but if this is not possible we will contact you directly.
All items include taxes but the customer is liable for any unforeseen import duty.
2. Limited edition giclee prints - soon to be available
DAMAGES
If you have any problems please contact us immediately on 0044 (0)7813 733240
We aim to sort out damages with the courier but please save all packaging materials and damaged goods so a claim can be processed. Remember pastel is a forgiving medium so the painting maybe able to be repaired but we can discuss this once we know the sort of damage that has occurred.
RETURNS
If you are unhappy with the painting or print please get in touch immediately on 0044 (0)7813 733240.
Your satisfaction is our first priority but you only have 14 days to log any concerns with us so please contact as soon as possible. We can then discuss what to do.
But remember Free UK delivery!
